Use of private information policy (GDPR)

Last updated: May 2023

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy

  2. How we collect information

  3. What information we hold

  4. Where we store your information

  5. What we use your information for

  6. Who’s responsible for your information at our company

  7. Who has access to information about you

  8. The steps we take to keep your information private

  9. How to complain

  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address.

  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

  • All purchases are processed by contacting Jenny directly through the Colour Factory. jennymuncasterartist@gmail.com

Where we store your information

When you contact us by email or through our website, we store your information in Squarespace, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Squarespace, which is the marketing platform we prefer. When you buy something, your information is not currently stored digitally.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Jenny Muncaster, is responsible for the security of your information. You can contact them by email at jenny@jennymuncaster.co.uk or by phone ‭07979 546549‬ if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jenny Muncaster by email at info@thecolourfactory.org.uk or by phone on ‭07979 546549‬. If you’re the letter-writing type, send your envelope to Jenny Muncaster, The Colour Factory, Gordon Rd, Winchester Hampshire, SO23 7DD, United Kingdom

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Our Cookies Policy forms part of, and is subject to our Terms of Use.

1.2 As with other platforms, we use cookies and similar technologies to help us understand how people use our Platform so that we can continue to improve our Platform.

1.3 With this Cookies Policy, we want to provide you with clear and explicit information about the cookies and technologies we use on our Platform and your choices when it comes to these cookies and technologies.

1.4 If you Use our Platform without blocking or disabling cookies or opting out of other technologies, you are indicating your consent to our use of these cookies and other technologies and to our use (in accordance with this Cookies Policy and our Privacy Policy) of any data and personal data (i.e. data that identifies you, or from which you are identifiable) ("Data") that is yours that we collect using these cookies and technologies. If you do not consent to the use of these cookies and technologies, you will need to block or disable them using your browser settings, the opt-out links identified in this policy, or the settings within our Platform.

1.5 If you choose not to accept Cookies from us or our third parties, or if you accept Cookies but subsequently disable some or all of the Cookies through your browser settings, you won't have access to many features that make your experience with us more efficient and some of our Platform may not function properly.

WHAT ARE COOKIES?

2.1 A cookie is a text file placed on your computer or device when you visit a website by that website's server ("Cookie"). Only that server is able to retrieve or read the contents of that Cookie. Each Cookie is unique to your web browser and contains some anonymous information such as a unique identifier, the site name and some other digits and numbers.

2.2 Cookies can be “persistent” or “session” cookies. Cookies can 'remember' you either for the duration of your visit i.e. they are deleted as soon as you close your browser ("Session Cookie") or for a number of visits i.e. they remain on your computer when you have gone off-line ("Persistent Cookie").

2.3 Session and Persistent Cookies can be either first or third party Cookies. A first party Cookie will be placed on your computer or device by us and a third party Cookie will be placed on your computer or device by a different website (for example, we use Google Analytics to gather anonymised information which we analyse to monitor traffic to our Site).

2.4 To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit the ICO website.

3. WHY WE USE COOKIES

3.1 We use Cookies to improve your experience of our Site.

3.2 Cookies do many things such as enabling you to navigate between pages efficiently, storing your preferences and making the interaction between you and our Site faster and easier. For example, Cookies enable you to remain logged into our Site – without Cookies, you would have to log into our Site each time you visited it.

3.3 Some websites also use Cookies to enable them to target their advertising or marketing messages based on your location and / or browsing habits.

4. TYPES OF COOKIES WE USE

4.1 We use the following types of Cookies: (a) Security: These Cookies allow us to promote security on our Site, (b) Analytics: We track Site traffic patterns so we can identify popular Site content and potential Site problems, (c) Site features: We measure how visitors use our Site so we can optimise the web pages and use of our Site, and (d) Advertising: We use non-identifiable information about you to show you advertising on our Site.

5. THIRD PARTY COOKIES

5.1 We may include advertising content (graphics, animations, video, etc.) in our broadcast advertising, which may contain Cookies placed by third parties. The placement and the use of Cookies by any such third parties will be subject to the privacy and/or cookies policies of those third parties.

5.2 These Cookies will help the third parties (while the Cookies are valid) to:

5.2.1 1. count the number of display advertising content delivered via our advertising; identify advertisements displayed; count the number of users who clicked on each ad, allowing them to calculate the amounts due and thereby establish statistics; and/or

5.2.2 2. recognise your device at any subsequent browsing of any other site or service on which these advertisers or third parties also place these Cookies and, if necessary, adapt these third party sites and services or advertisements they broadcast to your device.

5.3 Google Analytics

5.3.1 Google Analytics, a web analytics service provided by Google Inc., uses Cookies to gather information about how visitors use our Site.Google Analytics uses its own Cookies, to analyse the use of our Site on our behalf. The information generated by the Cookies about your use of our Site is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our Site and its pages, the average time spent on our Site and the pages viewed.

5.3.2 For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.

5.3.3

5.4 Social buttons

5.4.1 These 'social buttons' are visible on our Site to allow you to share content via social networks, including (but not limited to) Facebook, Twitter, Instagram and Google Plus.Cookies are placed by these platforms on our Site, and allow them to collect information about your browsing.

5.4.2 To learn more about the privacy policy and Cookie management for Facebook click here, Twitter click here, Instagram click here and Google Plus click here.

5.5 IT tests

5.5.1 These Cookies, emanating from our contracted supplies, test at our request the features of our Site and the performance of user navigation of our site.

6. SIMILAR TECHNOLOGIES

6.1 In addition to cookies, we also use the following standard Internet technologies in connection with your use of the Platform [NOTE: We have set out below these similar technologies by way of example only. Please find out and insert the type of similar technologies you use (or plan to use in the near future), what are they, what do they do, and why do you use them.]:

6.2 Clear GIFs

6.2.1 [We use “clear GIFs”, sometimes known as “web bugs”, which are small image files that we embed into our email newsletters. These clear GIFs tell us whether you opened the newsletter, clicked on any of the content or forwarded the newsletter to someone else. This provides us with useful information regarding the effectiveness of our email newsletters, which we can use to ensure that we are delivering information that is relevant to our users.]

6.3 Flash Cookies

6.3.1 We use Flash Cookies to [NOTE: Please insert purpose.]. This ensures that [NOTE: Please insert what it ensures.]. We do not use Flash cookies for the purposes of collecting any personal data, and do not use Flash cookies to respawn any Cookies that you might previously have deleted.

6.4 HTML5 local storage

6.4.1 We use HTML5 local storage to store [NOTE: Please insert what you store.] on [NOTE: If you access the mobile version of our website, we use HTML5 local storage to store certain[NOTE: Please insert type of data e.g. cookie data, authentication data, username and display preferences etc.].The information we store helps us to [NOTE: Please insert how it improves the user experience etc.] when you sign up for an account. Depending on your browser you can remove local storage when clearing your cache and cookies. We do not use HTML5 local storage to collect any personal data.

6.5 Activity tracking

6.5.1 We use [NOTE: insert service/software.], a service provided by [NOTE: Insert provider company.] to collect usage data from our iOS and Android mobile apps in order to help us understand how users are interacting with our apps. [NOTE: insert service/software.] is used to track activities within the app such as likes, follows and plays. This information, including your IP address, is transmitted and stored by [Confirm - Localytics on servers in the United States]. For more information see [NOTE: Insert url link to the provider's privacy policy]. If you would like to opt out of this tracking, please see our Option Out section below.

6.6 App performance tracking

6.6.1 Our mobile apps use the app performance and analysis technology [Note: please confirm. If you wish to opt-out of Adjust tracking, please see section 7 (Your Choices Regarding Cookies).

6.7 Bug reporting

6.7.1 We work with [Note: please confirm]. To opt out of bug reporting please see section 7(Your Choices Regarding Cookies).

7. YOUR CHOICES REGARDING COOKIES

7.1 We think it’s important that you are able to control the collection of personal data relating to your use of our Platform, and have therefore made sure that you can opt out of any personal data collection using cookies or other technologies as set out below. (Please note that you cannot opt out of our use of Flash cookies or HTML5 local storage as these are necessary for the technical operation of the platform. However, we do not use these technologies to collect any personal data.) When you sign up to our Site, we will ask you if you will accept Cookies from us or our third parties. If you choose not to accept Cookies from us or our third parties, or if you accept Cookies but subsequently disable some or all of the Cookies through your web browser settings, you won't have access to many features that make your experience more efficient and some of our Site will not function properly.

8. INSTRUCTIONS FOR MANAGING COOKIES

8.1 Introduction: If you have a different browser type or version, please refer to your browser's "Help" menu.

8.2 Internet Explorer 7, 8, and 9: Click on the Tools menu, and then select Internet Options. Click on the Privacy tab. Move the slider to choose your preferred settings. For more specialised cookie settings, click on Sites or Advanced.

8.3 Google Chrome: Click on the Chrome menu, and then select Settings. Click Show advanced settings. Click on Content settings to choose your preferred settings.

8.4 Mozilla Firefox 14, 15 and 16: Click on the Firefox button (or Tools menu), and then select Options. For Mac OS X users, click on the Firefox menu, and then select Preferences. Click on the Privacy panel to choose your preferred settings. For more specialised cookie settings, set 'Firefox will:' to 'Use custom settings for history.'

8.5 Safari 5.1 and Later (Mac OS X): Click on the Safari menu, and then select Preferences. Click on the Privacy tab to display cookie settings. Choose your preferred settings. For more specialised cookie settings, click on Details.